1. Agreement
By accessing this website or engaging Maverick Group AI ("Maverick," "we," "us") for services, you ("Client," "you") agree to these Terms. If you do not agree, do not use this site or engage our services.
Consulting and implementation engagements are governed by a separate Master Services Agreement (MSA) and Statement of Work (SOW) executed between the parties. In the event of a conflict between these Terms and an executed MSA, the MSA controls.
Some products are sold on a self-serve basis and are purchased online without an MSA or SOW. Voice Builder, described in section 6, is one of them. If you buy a self-serve product, these Terms and the plan details shown to you at checkout form the entire agreement between you and Maverick for that product, and no MSA or SOW applies to it. If you separately sign an MSA with Maverick, that agreement governs the services described in its Statements of Work and does not change the terms of a self-serve subscription unless it says so expressly.
2. Services
Maverick provides AI consulting, automation implementation, voice agent deployment, workflow development, and related services to businesses. For consulting and implementation engagements, specific scope, deliverables, fees, and timelines are defined in individual Statements of Work. For self-serve products, the scope and fees are those shown at checkout and described in these Terms.
3. Acceptable Use
You agree not to use this website or our services for any unlawful purpose, to harass or deceive others, to infringe on third-party intellectual property rights, or to engage in fraudulent or unethical conduct. We reserve the right to suspend or terminate access for violations.
4. AI and Automation Disclaimer
AI systems produce outputs that may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing and validating any AI-generated output before relying on it for business, legal, financial, or other decisions. Maverick does not guarantee specific business outcomes from the use of AI systems.
When you deploy autonomous AI agents that take independent actions on your behalf — sending messages, making calls, updating systems — you bear full responsibility for the consequences of those actions.
5. Voice AI and Telecommunications
If you engage Maverick to deploy voice AI agents, you are solely responsible for compliance with all applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA). This includes obtaining proper consent, disclosing AI use to call recipients, maintaining consent records, and honoring opt-out requests. TCPA violations are your responsibility, and you agree to indemnify Maverick against any related claims or fines.
6. Voice Builder Subscriptions
This section applies to Voice Builder, our standalone AI receptionist, which is purchased online without an MSA or SOW. Where this section conflicts with another section of these Terms, this section controls for Voice Builder.
6.1 Plans and fees
Voice Builder is sold on monthly plans that differ in how many call minutes are included: Starter at $199 per month with 500 minutes, Growth at $349 per month with 1,000 minutes, and Scale at $599 per month with 2,000 minutes. Every plan includes a dedicated phone number, call recording and transcription, and a customer relationship management (CRM) account that we configure for your business. There is no setup fee and no minimum contract term. Your plan fee is charged in advance at the start of each monthly billing period. Prices exclude taxes and any regulatory or telecommunications fees that apply to you, which will be added where we are required to collect them.
6.2 Included minutes and additional usage
Included minutes are talk time on calls your agent answers, and they are counted for every answered call regardless of who is calling. If your usage in a billing period exceeds the minutes included in your plan, the additional minutes are charged at your plan's per-minute rate: $0.40 on Starter, $0.35 on Growth, and $0.30 on Scale. This means a month with heavy call volume can cost more than the plan fee alone.
Minutes are measured on actual call duration rather than being rounded up to whole minutes, so a call lasting ninety seconds uses a minute and a half of your allowance, not two minutes. Your usage to date is shown in your account, and we bill additional minutes in arrears.
6.3 Automatic renewal
Your subscription renews automatically each month. We will charge your payment method the plan fee on each renewal date, together with any additional usage charges, until you cancel.
6.4 Cancelling
You can cancel at any time from your account. There is no contract and no notice period. The thirty-day termination notice described in our Master Services Agreement does not apply to Voice Builder. Plan fees already paid are not refunded, and any usage charges accrued before you cancel remain payable.
6.5 If a payment fails
If we cannot charge your payment method, we will contact you by email and may try again. If payment remains outstanding we may suspend your agent after notifying you, which means your calls will stop being answered. Service is restored once payment succeeds.
6.6 Changes to prices
We may change plan fees or per-minute rates. We will email you at least thirty (30) days before a change takes effect, and it will apply from your next renewal after that notice. If you do not wish to continue at the new price, you may cancel before it takes effect.
6.7 Your phone number
Voice Builder includes a phone number that we provide for use with the service. That number is provided for the service and ends with it: if you cancel, you do not retain it, and it cannot be transferred to another provider. We recommend you keep your existing business number with your current phone company and forward it to the number we provide. Your own number then remains yours throughout, stays the number you advertise, and is unaffected if you stop using Voice Builder.
6.8 Your CRM and your data
Your plan includes a customer relationship management (CRM) account that we create and configure for your business. Like your phone number, that account is provided for the service and ends with it: if you cancel, the account closes and you do not retain access to it.
The business data held in it is yours. If you cancel, you may ask us to export it, and we will send you your contacts, their contact details, your conversation history, and your call records in a common file format within thirty (30) days of your request. Please make that request within thirty (30) days of cancelling, because after that period the account and its contents are deleted and we are not able to recover them.
What we return is your own business data. The CRM account itself, together with the templates, automations, pipelines, and configuration we build into it, remains ours and is not transferred to you or to another provider.
6.9 Call recording and your callers
Voice Builder records and transcribes the calls it answers, and those recordings include people who call you. You are responsible for compliance with the laws that apply to recording and to disclosing the use of AI, as set out in section 5. The agent we supply announces at the start of each call that it is an AI assistant and that the call is recorded; you must not disable or alter that announcement. How we handle personal data is described in our Privacy Notice.
6.10 What Voice Builder is not
Voice Builder answers calls, books appointments, and captures leads. It is an AI system and section 4 applies to what it produces. It is not an emergency service and must not be used or advertised as one, and it is not a substitute for a monitored line where a failure to reach a person could cause harm.
7. Intellectual Property
All content on this website is owned by or licensed to Maverick Group AI. Nothing on this site grants you any rights to our brand, content, or proprietary systems.
For client engagements, intellectual property ownership is governed by the executed MSA.
8. Third-Party Services
Our services rely on third-party platforms including AI providers, telephony systems, and automation tools. We do not control these platforms and are not liable for their availability, performance, or changes to their pricing or terms. You are responsible for complying with the terms of any third-party platforms used in your deployment.
9. Privacy
Our Privacy Policy governs how we collect and use personal data and is available at maverickgroup.ai/privacy-policy.
10. Disclaimer and Limitation of Liability
Services are provided "as is" without warranty of any kind. To the maximum extent permitted by law, Maverick's total liability for any claim arising from these Terms or our services shall not exceed the greater of the fees paid by you in the six (6) months preceding the claim or $5,000, and shall not exceed $25,000 in aggregate. Maverick is not liable for any indirect, incidental, consequential, or punitive damages.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the state or federal courts of Massachusetts.
12. Changes
We may update these Terms at any time. Continued use of the site or our services after changes are posted constitutes acceptance.
13. Contact
Maverick Group AI
Email: contact@maverickgroup.ai
Website: maverickgroup.ai